How Express Water Delivery Works

Express Water makes bottled water delivery simple for homes, businesses, and events. Choose your water type, quantity, and preferred delivery schedule, and we'll take care of the rest.

Choose Your Delivery Option

Delivery option	How it works
Weekly Delivery	Automatic water delivery every week.
Biweekly Delivery	Automatic water delivery every two weeks.
Monthly Delivery	Automatic water delivery once a month.
On-Call Delivery	Order water whenever you need it without a fixed delivery schedule.
One-Time & Event Orders	Single deliveries for homes, businesses, events, and special occasions.

Bottle Deposits & Exchanges

A $10 refundable bottle deposit is charged per bottle on your first order. The deposit is refunded at the end of service when the bottles are returned.

For recurring orders, no additional bottle deposit is charged when empty bottles are exchanged for full bottles on a 1:1 basis.

Customers may temporarily keep up to two extra bottles without paying additional deposits. This outstanding balance can carry forward across multiple deliveries. Empty bottles can be returned during future deliveries whenever they are ready.

If the outstanding bottle balance exceeds two additional bottles, a refundable $10 deposit applies to each bottle beyond the allowance.

Order Confirmation & Customer Portal

After placing an order, customers receive an order confirmation email and a Customer Portal link. The portal allows customers to manage their accounts and recurring delivery subscriptions.

Water Types & Quality

Express Water offers four water types, each with its own mineral profile, taste, and practical uses.

Water type	TDS	Overview
Reverse Osmosis	2 PPM	Six-stage filtration, clean neutral taste.
Alkaline	50–100 PPM	Remineralized reverse osmosis water, pH 8.0–8.5.
Distilled	0 PPM	Steam-distilled, suitable for low-mineral equipment applications.
Natural Spring	250–300 PPM	Naturally sourced in Muskoka, mineral taste.

Reverse Osmosis Water

Municipally approved water passes through six-stage, high-pressure reverse osmosis filtration. The result is approximately 2 PPM TDS and a clean, neutral taste suited to everyday drinking. It is our most affordable option.

Alkaline Water

Alkaline water is reverse osmosis water that has been remineralized. It has a pH of 8.0–8.5 and a TDS of 50–100 PPM, with a taste influenced by its added minerals.

Distilled Water

Steam distillation removes dissolved solids, producing water at 0 PPM TDS. It is suitable for machines and equipment that require very low dissolved solids.

Natural Spring Water

Sourced from a government-regulated spring in Muskoka, this water retains natural minerals. Its TDS is typically 250–300 PPM depending on the batch, creating a distinctive mineral taste.

All four water types undergo ozonation.

Which Water Should You Choose?

Choose reverse osmosis for clean-tasting, affordable everyday drinking; alkaline for a remineralized water with a mineral-influenced taste; distilled for equipment that needs very low dissolved solids; or natural spring for naturally occurring minerals and a distinctive taste.

Water Pricing & Delivery Fees

Bottled Water Pricing

Water Type	3 Gallon	5 Gallon
Reverse Osmosis	$7.50	$8.95
Alkaline	Not Available	$10.95
Distilled	$9.50	$11.95
Natural Spring	$9.50	$11.95

Express Water offers competitive upfront pricing, with consistent per-bottle prices regardless of regular order quantity. Dedicated pallet pricing is available.

Regular Delivery Fees

Bottles	Delivery Fee
1–14	$10
15–30	$20
31+	$40

One-Time & Event Delivery Fees

Bottles	Delivery Fee
1–10	$20
11–20	$35
21–32	$55
33+	$75

Pallet & Bulk Water Pricing

Order Type	Price
32 bottles off-skid	$286.40
32 bottles on-skid	$305.00
32 bottles including bottle deposits	$625.00

Refundable bottle deposits may apply.

Delivery Vehicles

Express Water uses delivery vans, pickup trucks, tailgate trucks, and liftgate-equipped trucks depending on order requirements. The delivery fee does not change based on which vehicle is required.

Free Bottle Pickup

Eligible empty bottle pickup is free, with no additional pickup charge.

Competitive Pricing & Delivery Network

Express Water provides competitive bottled water pricing backed by a flexible logistics network serving the GTA and beyond. We emphasize reliable service, efficient delivery, and the ability to accommodate small residential orders and large commercial deliveries.

Delivery Services, Scheduling & Coverage

Delivery areas

Express Water serves the entire GTA and surrounding regions, including Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Pickering, Oshawa, Oakville, King City, Aurora, and Newmarket.

We deliver across our service area every operating day, without assigning specific delivery days to different neighbourhoods.

Custom out-of-range deliveries are available upon request. Contact sales@expresswater.ca or 437-341-2000.

Delivery speed & availability

Service	Availability
Same-Day Delivery	Eligible orders placed before 12 PM, subject to availability
Next-Day Delivery	Available
Scheduled Delivery	Choose your preferred delivery date
On-Call Delivery	Requires one day's notice
Emergency Delivery	No emergency surcharge, subject to availability
After-Hours Delivery	Available by arrangement

Same-day cutoff: 12 PM. Orders placed after the cutoff may still be accommodated. Call or email us to confirm availability.

Delivery hours & time windows

Regular delivery hours are 9 AM–7 PM. Choose your preferred delivery date; exact delivery times cannot be selected.

A four-hour estimated delivery window can be provided on the delivery date. Business deliveries are arranged within the customer's working hours.

Delivery locations

We deliver to houses, condo units, apartments, offices, warehouses, loading docks, construction trailers, production sets, and aircraft water filling locations.

Upstairs bottle carrying is available within applicable limits.

Unattended deliveries

You do not need to be present for eligible deliveries. Empty bottles can be left at an agreed pickup location and exchanged for full bottles.

Delivery notifications

Customers receive an email before their upcoming scheduled order and an on-the-way notification on delivery day. Some customers may receive a call to confirm availability.

Rescheduling & customer portal

Use your Customer Portal to reschedule, skip, or request immediate orders. Delivery changes are accepted up to and including the scheduled delivery day, subject to delivery status.

Emergency & special deliveries

Urgent water deliveries, emergency refills, and after-hours deliveries can be accommodated depending on availability. No additional emergency surcharge applies.

Contact sales@expresswater.ca or 437-341-2000.

Bottle Exchange, Deposits & Returns

Express Water uses a reusable bottle exchange system. Customers receive full bottles in exchange for empty bottles, reducing waste and making recurring water delivery convenient.

How Bottle Exchange Works

A refundable $10 deposit per bottle applies to the first order.

For subsequent deliveries, exchange empty bottles for full bottles at a 1:1 ratio without paying additional deposits.

Situation	Deposit
First order	$10 per bottle
1:1 bottle exchange	No additional deposit
Up to 2 extra outstanding bottles	No additional deposit
More than 2 extra bottles	$10 per bottle beyond allowance
Eligible permanent bottle return	$10 refunded per deposited bottle

Flexible Bottle Exchange Allowance

Customers can keep up to 2 additional bottles without extra deposits. This allowance carries forward across multiple deliveries, and customers do not need to empty their bottles before the next delivery.

Additional deposits apply only when the outstanding balance exceeds the two-bottle allowance.

Free Empty Bottle Pickup

Bottle pickup is free. Leave empty bottles at an agreed pickup location for collection during regular deliveries.

Eligible unattended exchanges do not require the customer to be present.

Bottle Returns & Deposit Refunds

Customers can return bottles when ending their service or reducing their bottle quantity. Express Water arranges free pickup.

Eligible returned bottles qualify for a refund of their corresponding deposits. Partial bottle returns and partial deposit refunds are permitted while maintaining an active subscription.

Accepted Bottles

Express Water only accepts its own reusable bottles. Other companies' bottles are not accepted because of hygiene, washing, and sanitization protocols.

Bottles do not need to be rinsed or cleaned before returning.

Lost or Damaged Bottles

If an Express Water bottle is lost or damaged, the corresponding $10 bottle deposit is forfeited.

Bottle Ownership

Bottle deposits do not constitute ownership. Reusable bottles remain Express Water property and are provided to customers during their service.

Water Dispensers & Accessories

Express Water sells Frigidaire top-loading and bottom-loading hot-and-cold water dispensers, as well as portable rechargeable pumps and bottle storage racks.

Water Dispenser Pricing

Dispenser Type	Price
Frigidaire Top-Loading	$220.00
Frigidaire Top-Loading Open-Box	$145.00
Frigidaire Bottom-Loading	$379.95

All prices are in CAD, plus applicable taxes.

Top-Loading Dispensers

Top-loading Frigidaire dispensers provide hot and cold water. The bottle sits on top, making it easy to monitor the water level.

Bottom-Loading Dispensers

Bottom-loading Frigidaire dispensers provide hot and cold water, with the bottle stored inside the lower cabinet. This eliminates the need to lift a heavy bottle onto the top of the dispenser.

Open-Box Dispensers

Express Water offers new open-box Frigidaire top-loading dispensers at a discounted price of $145 plus taxes. These include a 12-month replacement warranty.

12-month warranty

All dispensers sold by Express Water include a 12-month warranty. Open-box units include a 12-month replacement warranty.

Bottle Compatibility

Express Water's 3-gallon and 5-gallon bottles work with standard compatible water dispensers. Customers can use their own compatible dispensers, including those purchased from other companies.

Pumps & Accessories

Express Water sells rechargeable portable water pumps and water bottle storage racks. Portable pumps allow customers to dispense water without a full-size hot-and-cold cooler.

Dispenser Rentals

Top-loading Frigidaire dispensers are available for $26 per month with a $35 refundable cooler deposit. A 12-month rent-to-own option is also available.

Full rental and rent-to-own details are covered in the next section.

Water Dispenser Rentals & Rent-to-Own

Express Water offers a Frigidaire top-loading hot-and-cold water dispenser rent-to-own program for $26 per month. Customers automatically own the dispenser after completing 12 monthly payments. A $35 refundable cooler deposit is required at the beginning of the rental and refunded after all 12 payments are completed.

After 12 monthly payments, the dispenser is yours and your $35 cooler deposit is refunded.

Rental Pricing & Terms

Detail	Terms
Dispenser	Frigidaire Top-Loading Hot & Cold
Monthly Payment	$26
Term	12 Months
Total Payments	$312
Cooler Deposit	$35 Refundable
Ownership	After 12 Payments
Deposit Refund	After 12 Payments
Warranty	12 Months

All prices are in CAD, plus applicable taxes.

How Rent-to-Own Works

1. Start Your Rental

Pay $26 per month with a $35 refundable cooler deposit.

2. Complete 12 Payments

Make 12 monthly payments of $26, totaling $312 before taxes.

3. Own Your Dispenser

After all 12 payments, ownership automatically transfers to you and your $35 cooler deposit is refunded.

No additional buyout payment is required.

Cost Breakdown

Description	Amount
Monthly Payment	$26
Total Over 12 Months	$312
Refundable Deposit	$35
Initial Deposit + Payments	$347
Deposit Refund	−$35
Final Cost Before Taxes	$312

The $35 cooler deposit is refundable after the 12-payment term.

Renting vs. Buying

Option	Buy Outright	Rent-to-Own
Top-Loading Dispenser	$220	$26/month
Cooler Deposit	None	$35 refundable
Total Before Taxes	$220	$312
Ownership	Immediate	After 12 payments

Buying upfront has a lower total cost, while rent-to-own spreads payments over 12 months.

Warranty

All dispensers include a 12-month warranty.

Water Delivery Compatibility

Customers can combine dispenser rental with weekly, biweekly, monthly, or on-call bottled water delivery. Water bottles, delivery charges, and bottle deposits are separate from dispenser payments.

Important Information

The $35 cooler deposit is refunded after 12 completed payments. Ownership transfers after 12 payments. No additional buyout fee applies.

For rental information, contact sales@expresswater.ca or 437-341-2000 .

Recurring Deliveries & Subscription Management

Express Water offers fully flexible recurring water delivery subscriptions with no contracts, minimum commitments, or cancellation fees. Customers can manage their deliveries and subscriptions through an online Customer Portal.

No Contracts. No Minimum Commitments. No Cancellation Fees.

Flexible Delivery Options

Delivery Option	Description
Weekly	Automatic delivery every week
Biweekly	Automatic delivery every two weeks
Monthly	Automatic delivery once a month
On-Call	Order water whenever needed

Customers can change their delivery frequency anytime.

Customer Portal

After placing an order, customers receive an email with their Customer Portal link. Through the portal, customers can:

Change bottle quantities
Switch between available water types
Change delivery frequency
Skip or reschedule deliveries
Pause and resume subscriptions
Place additional orders immediately
Update delivery addresses
Update payment methods
Cancel subscriptions

Changing Water Types & Quantities

Customers can increase or decrease quantities and switch between Reverse Osmosis, Alkaline, Spring, and Distilled water without creating a new subscription.

Skipping, Pausing & Rescheduling

Customers can skip deliveries, reschedule them, or pause subscriptions indefinitely. Same-day delivery changes are accepted subject to the order's delivery status.

Additional Water Orders

Customers can place extra orders between their regular deliveries without changing their existing subscription schedule.

Automatic Payments

Recurring orders are automatically charged on or before the scheduled delivery date. Customers can manage their payment methods through the Customer Portal. If payment fails, Express Water may retry payment or contact the customer.

Subscription Pricing

Recurring and one-time customers receive the same water prices. There are no additional subscription membership fees. Applicable delivery charges and refundable bottle deposits are separate.

Cancellation Policy

Customers can cancel anytime. There are no contracts, minimum commitments, or cancellation fees. Express Water provides free bottle pickup when customers end service. Applicable bottle deposits are refunded when eligible bottles are returned.

Bulk, Wholesale & Commercial Water Delivery

Express Water offers large-volume bottled water production, wholesale supply, and commercial delivery throughout the GTA and beyond. Customers can order single skids, multiple skids, and larger commercial quantities without mandatory long-term water delivery contracts.

Production capacity

Express Water has the capacity to produce up to 400 five-gallon bottles per day. We maintain inventory and backup supply arrangements to help accommodate demand fluctuations.

Production Capacity: Up to 400 five-gallon bottles per day

Emergency Supply: Up to 100 bottles same day, subject to availability

Bulk order options

Order Type	Availability
Single Skid	Available
Multiple Skids	Available
Full Truckloads	By arrangement
Recurring Bulk Supply	Available
Wholesale Orders	Custom quotation
White-Label Supply	Custom inquiry

Standard skids contain 32 five-gallon bottles.

Wholesale & white-label supply

We supply water delivery companies, retailers, distributors, resellers, and commercial suppliers. Custom wholesale pricing and white-label inquiries are available. Contact alyssa@expresswater.ca for wholesale, custom, and white-label inquiries.

Commercial industries

Industry	Service
Offices, warehouses & factories	Scheduled or on-call bottled water supply for staff and operations.
Construction sites & film productions	Flexible bulk quantities and delivery coordination for active sites and productions.
Schools, hotels & events	Planned and recurring supply, including larger event orders.
Retailers & distributors	Wholesale and recurring supply options.
Aviation-related supply	Commercial water supply arranged to suit site and access requirements.

Same-day emergency bulk delivery

We can accommodate same-day emergency orders of up to 100 bottles, subject to availability, with no additional emergency surcharge. For planned large orders, approximately two days' advance notice is recommended.

Commercial delivery equipment

Our fleet includes delivery vans, pickup trucks, tailgate trucks, and liftgate-equipped trucks. Palletized deliveries can be arranged for locations with or without loading docks, subject to site accessibility. Standard delivery fees do not change based on vehicle type.

Customized delivery schedules

Commercial customers can request weekly, biweekly, monthly, on-call, or emergency deliveries. Custom quantities, mixed water types, multiple locations, special unloading requirements, and after-hours deliveries can be arranged.

Choose delivery dates and coordinate estimated delivery windows with our team. Exact delivery times are not guaranteed, and we do not have fixed neighbourhood delivery days.

Commercial billing

Commercial invoices and purchase orders are supported. Net 30 payment terms are available for approved high-volume commercial accounts.

Custom bulk pricing

Custom quotations are available for high-volume orders, recurring supply, wholesale distribution, and special requirements. Long-term contracts are not required for standard commercial water delivery.

Why businesses choose Express Water

Up to 400 five-gallon bottles produced daily
Same-day emergency supply of up to 100 bottles, subject to availability
No fixed neighbourhood delivery days
No mandatory long-term delivery contracts
Flexible bulk quantities
Liftgate and pallet delivery capabilities
Custom wholesale and white-label supply
Net 30 terms for approved accounts

Contact information

Wholesale, custom, and white-label: alyssa@expresswater.ca
Commercial delivery: sales@expresswater.ca
Phone: 437-341-2000

Water Production, Bottle Sanitization & Quality Control

Express Water operates a bottled water production facility in Mississauga, Ontario. The facility handles water processing, reusable bottle cleaning, semi-automated filling, sealing, and quality control.

Reverse osmosis, alkaline, and distilled water are produced and bottled at the facility. Natural spring water is supplied separately from a regulated Muskoka spring water source.

Our Production Process

Stage	Process
Bottle Collection	Empty Express Water bottles are collected.
Inspection	Bottles are checked for damage, contamination, and wear.
Cleaning	High-pressure washing and exterior cleaning.
Water Processing	Water is prepared according to its type.
Filling & Sealing	Semi-automated filling and tamper-evident caps.
Quality Control	In-house and independent testing.
Storage & Dispatch	Indoor storage and delivery preparation.

Bottle Inspection & Sanitization

Returned Express Water bottles are inspected before reuse. Suitable bottles undergo high-pressure washing and exterior cleaning. Bottles that do not meet reuse standards are removed from circulation.

Only Express Water bottles are accepted for exchange.

Water Processing & Ozonation

Reverse osmosis water uses a six-stage filtration process. Alkaline water is reverse osmosis water that is remineralized, while distilled water is produced through steam distillation.

Natural spring water is sourced separately from the Muskoka region. All water varieties undergo ozonation.

Filling & Sealing

Express Water uses semi-automated filling equipment and tamper-evident bottle caps.

Fresh Same-Day Filling

Water bottled at the Mississauga facility is filled fresh on the day it is prepared for delivery. Filled bottles are stored indoors before dispatch. Production capacity is up to 400 five-gallon bottles per day.

Quality Testing

Express Water performs both in-house and independent laboratory testing. Water-quality monitoring includes relevant measurements such as TDS, pH, and microbiological quality, as applicable.

Equipment Maintenance

Production equipment, filters, and membranes are maintained or replaced as necessary.

Batch Traceability

Express Water can track production batches and identify bottle filling dates.

Storage & Delivery Handling

Bottles are stored indoors. Delivery staff follow handling procedures to protect bottles during transportation and delivery.

Our Quality Approach

Express Water's quality approach covers bottle inspection, cleaning, water processing, testing, filling, sealing, storage, and delivery.

Delivery Locations, Building Access & Special Instructions

Express Water delivers bottled water directly to residential doors, condominium and apartment units, offices, warehouses, and specialized commercial locations.

Customers can provide special instructions, arrange unattended deliveries, and receive standard handling assistance without extra charges.

Residential Deliveries

Drivers normally deliver to the front door or porch.

When requested by the occupant, drivers can bring bottles inside to assist customers who have difficulty carrying heavy water bottles, subject to safe access.

Condominium & Apartment Deliveries

Express Water delivers directly to individual unit doors, not just building lobbies. Drivers can use elevators, buzzer systems, and access instructions provided by customers.

Location	Service
Condo With Elevator	Unit-door delivery
Apartment With Elevator	Unit-door delivery
Stairs	Carrying up to one floor
Concierge Building	Coordinated access
Access-Controlled Building	Customer-provided access instructions

Stair Carrying

Bottle carrying up to one floor by stairs is included at no extra charge. Buildings with working elevators can receive unit-door delivery. Customers needing carrying beyond one floor without elevator access should contact Express Water in advance.

Office Deliveries

Drivers can place bottles in office kitchens, break rooms, storage rooms, water dispenser areas, or other designated locations.

Warehouses & Commercial Facilities

Deliveries can be made to loading docks, receiving areas, and designated unloading locations. Palletized deliveries and appropriate vehicles are available based on order requirements.

Unattended Deliveries

Customers do not need to be present when an accessible delivery location has been arranged. Customers can leave empty Express Water bottles outside, and drivers can collect them and leave replacement bottles in the same location.

We recommend sheltered placement and prompt indoor storage.

Special Delivery Instructions

Customers can add instructions through the Customer Portal or email. Examples include buzzer codes, unit numbers, gate access, parking directions, elevator instructions, concierge procedures, loading dock details, and preferred bottle placement.

Failed Building Access

If a driver cannot access the property or reach the customer, Express Water contacts the customer and arranges another delivery date if necessary.

Delivery Confirmation

Express Water sends an email when delivery is completed. Delivery photos and signatures are not part of the standard process.

Outdoor Weather Considerations

Customers should avoid leaving filled bottles outdoors for extended periods in extreme heat or freezing conditions.

Restricted-Access Locations

Construction sites, film sets, airports, and other controlled-access facilities require customers to arrange necessary access and provide an on-site contact when appropriate.

Extra Handling Charges

No additional standard handling charges apply for:

Unit-door delivery
Stair carrying up to one floor
Office placement
Standard loading dock or warehouse delivery
Unattended bottle exchanges
Standard special handling instructions

Regular order delivery fees still apply.

Important Policies & Service Terms

Express Water provides transparent policies for water subscriptions, bottle deposits, refunds, deliveries, dispenser rentals, and customer support.

No Water Subscription Contracts • Free Bottle Pickup • Deposit Refunds in 3–5 Business Days • 48-Hour Order Issue Reporting

Water Subscription Terms

Water subscriptions have no contracts, minimum commitments, or cancellation fees. Manage your subscription through the Customer Portal to change quantities, water types, or delivery frequency, skip a delivery, pause service, or cancel.

Bottle Deposits & Ownership

Policy	Terms
Bottle Deposit	$10 refundable per bottle
Ownership	Bottles remain Express Water property
One-for-One Exchange	No new deposit
Extra Bottle Allowance	Up to 2 outstanding additional bottles without extra deposit
Beyond Allowance	$10 refundable deposit per additional bottle
Bottle Pickup	Free
Refund Processing	3–5 business days after collection
Lost or Damaged Bottles	Deposit forfeited

Only Express Water bottles are accepted. Bottles do not need to be rinsed, cleaned, or recapped before pickup.

Bottle Returns & Refunds

Eligible bottles may be returned during active service or when cancelling. Pickup is free. Refundable deposits are processed within 3–5 business days after eligible bottle collection and returned to the original payment method.

Incorrect or Damaged Orders

Report incorrect water types, leaking bottles, or damaged bottle seals within 48 hours of delivery. Express Water arranges replacements for affected bottles or incorrect products.

One-Time Order Cancellation

One-time orders may be cancelled before delivery is completed. Eligible refunds are issued to the original payment method. Unused water from completed one-time event orders is not refundable.

Failed Deliveries & Rescheduling

If building access is unavailable or the customer cannot be reached, Express Water will make contact and arrange another delivery date. No additional delivery fee applies when an unsuccessful delivery is rescheduled due to access issues. Same-day delivery changes depend on dispatch status.

Delivery Windows

Customers can select a delivery date, but an exact delivery time is not guaranteed. An estimated four-hour delivery window may be available on the delivery day.

Water Dispenser Rent-to-Own Terms

Detail	Terms
Monthly Payment	$26
Standard Term	12 payments
Cooler Deposit	$35 refundable
Ownership	After 12 payments
Deposit Refund	After completing 12 payments
Early Cancellation	Return cooler and receive deposit refund
Shorter Rental Periods	Custom pricing available

Customers automatically own the cooler after 12 payments. To end a rental early, return the cooler to receive the $35 cooler deposit refund. Shorter rental durations are offered at custom pricing; contact Express Water for details. These dispenser rental terms are separate from water subscription cancellation terms.

Dispenser Warranty

All water dispensers include a 12-month warranty. Contact Express Water for assessment and information about applicable warranty service.

Payments & Refunds

Recurring payments are processed on or before delivery. Payment methods can be updated through the Customer Portal. Failed payments may be retried or resolved by contacting the customer. Eligible refunds are returned to the original payment method.