Privacy Policy

Express Water — expresswater.ca

Last updated: October 24, 2026

Express Water respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place orders, subscribe to bottled water deliveries, or contact our team.

Information We Collect

Depending on how you interact with us, we may collect:

• Name and contact details, including email address and telephone number

• Billing and delivery addresses

• Order history, water preferences, and delivery schedules

• Subscription details and customer account information

• Payment and transaction information processed through our payment service providers

• Building access details and delivery instructions provided by customers

• Communications with our customer support team

• Website usage, device, and cookie information collected through our website and authorized service providers

We aim to collect only the information reasonably necessary for the purposes described in this policy.

How We Use Your Information

We use personal information to:

• Process and fulfill bottled water orders

• Arrange deliveries and reusable bottle exchanges

• Manage recurring subscriptions and customer accounts

• Process payments, deposits, and refunds

• Contact customers about orders, delivery changes, and service issues

• Respond to questions and support requests

• Maintain business and financial records

• Protect against fraud and misuse

• Improve our website, products, and customer experience

• Send promotional communications where permitted and in accordance with applicable consent requirements

Shopify and Service Providers

Our online store is powered by Shopify.

We may share information with service providers that help us operate our business, including website hosting, payment processing, subscription management, product-option management, communications, analytics, and delivery operations.

These providers may process information on our behalf or under their own applicable privacy terms.

We disclose only information reasonably necessary to provide the applicable service or otherwise permitted or required by law.

Payments

Payments are processed through the payment methods and payment providers offered at checkout.

Payment processing may involve the collection and use of financial information by those providers according to their applicable policies and security practices.

Cookies and Website Technologies

Our website may use cookies and similar technologies needed for shopping carts, account sessions, website functionality, analytics, and other configured services.

Available privacy and cookie choices may be presented through our website's consent controls.

You may also manage certain cookies through your browser settings. Some website features may not function correctly if essential cookies are disabled.

Marketing Communications

Where permitted by law and applicable consent, Express Water may send promotional emails or other marketing communications.

You can unsubscribe from marketing emails using the unsubscribe link provided in those messages or by contacting us.

Order confirmations, delivery notices, payment information, and other service-related communications may still be sent when necessary to fulfill orders and manage your account.

Information Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information we handle.

However, no online system or method of data transmission can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain required business records, resolve disputes, comply with legal obligations, and fulfill other legitimate purposes.

When information is no longer required, we take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

Access and Correction

You may contact us to request access to personal information we hold about you or to request correction of inaccurate information, subject to applicable legal exceptions.

We may need to verify your identity before processing a request.

International Processing

Some technology and service providers used to operate our online store may process or store information outside Canada.

Where applicable, personal information may be subject to the laws of the jurisdictions in which it is processed.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technology, or applicable legal requirements.

The updated version will be posted on our website with a revised effective date.

Contact Us About Privacy

For questions, concerns, or requests concerning personal information, contact:

Express Water

Email: sales@expresswater.ca

Phone: 437-341-2000

Website: expresswater.ca

Mailing address: 6464 Yonge st, North York, M2M 3X4, ON