Purchase Options Cancellation Policy

Express Water offers flexible recurring bottled water delivery and selected monthly water-and-dispenser rental packages.

This policy explains how customers can change, pause, or cancel recurring purchases.

Water Delivery Subscriptions

Our standard water delivery subscriptions have:

• No minimum subscription commitment

• No long-term water delivery contract

• No water subscription cancellation fee

• Flexible scheduling and bottle quantities

Customers may change delivery frequency, switch available water types, skip upcoming deliveries, pause service, or cancel through their Customer Portal.

Requests affecting an order already in delivery may depend on its fulfillment status.

Cancellation stops future subscription orders, subject to orders already completed or in fulfillment.

Monthly Water & Dispenser Rental Plans

Express Water offers monthly packages containing three, four, or five five-gallon bottles of water, together with use of a hot-and-cold water dispenser.

The dispenser is included as a rental and remains Express Water property.

The dispenser must be returned when the rental arrangement ends.

The standard refundable dispenser deposit is $35, and applicable bottle deposits are charged separately.

Customers who wish to end a water-and-dispenser rental plan should contact Express Water to arrange equipment return and review any applicable rental terms.

Any special minimum rental period, early termination terms, or short-term rental pricing must be disclosed and agreed upon as part of the customer's rental arrangement.

Dispenser Rent-to-Own Arrangements

A separately offered rent-to-own program allows customers to acquire a dispenser through 12 monthly payments of $26.

After all 12 payments are completed, the dispenser becomes the customer's property and the $35 cooler deposit is refunded.

Customers may request early cancellation and return the cooler. Shorter rental terms may be subject to custom pricing agreed upon with the customer.

Skipping or Pausing Deliveries

Customers can skip upcoming water deliveries or pause eligible recurring water services through their Customer Portal.

Water delivery subscriptions may be paused indefinitely.

Where a dispenser rental remains active during a water-delivery pause, the applicable rental terms continue to govern the equipment.

Changes to Upcoming Orders

Changes to bottle quantities, water types, delivery addresses, or delivery dates should be submitted through the Customer Portal before the affected order is fulfilled.

Same-day changes may be accommodated depending on dispatch status.

Recurring Payments

Recurring order payments are processed automatically on or before the scheduled delivery date.

Customers are responsible for maintaining an up-to-date payment method.

If a payment fails, our team may contact the customer or retry payment.

Deposits and Returns

A refundable $10 bottle deposit applies to each initial reusable bottle supplied, subject to the applicable exchange and outstanding-bottle rules.

No additional bottle deposit is charged for a one-for-one exchange.

Eligible bottle deposit refunds are normally processed within 3–5 business days after collection.

Dispenser deposits are refunded according to the applicable equipment return or rent-to-own terms.

Refunds are issued to the original payment method.

How to Cancel

Customers can manage eligible recurring water delivery subscriptions through their Customer Portal.

For assistance with cancellation, rented dispenser return, or deposit refunds, contact:

Express Water

Email: sales@expresswater.ca

Phone: 437-341-2000

Website: expresswater.ca

Nothing in this policy limits any non-waivable consumer cancellation or refund rights under applicable law.