Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.urchase Options Cancellation Policy for Express Water

At Express Water, we aim to provide a seamless shopping experience, and we understand that sometimes you may need to cancel or modify your order. Please read our cancellation policy below for full details.

1. Cancellation of Orders

  • Same-Day Cancellations: If you wish to cancel your order, please contact us before 4:00 PM on the same day of purchase. We will do our best to accommodate your cancellation request.

  • After 4:00 PM: Orders received after 4:00 PM may be processed for same-day delivery, and we may not be able to cancel them in time. In this case, please refer to our Return and Refund Policy for further assistance.

2. How to Cancel Your Order

  • By Phone: Call us at 437-341-0000.

  • By Email: Send an email to sales@expresswater.ca with the subject line "Order Cancellation" and include your order number.

  • Customer Support: Our customer service team is available to assist you with any order cancellations. We recommend contacting us as soon as possible to ensure your cancellation is processed before dispatch.

3. Non-Refundable Items

  • Opened or Used Bottles: Once bottles have been opened or used, they are non-refundable and non-returnable.

  • Damaged Goods: If the goods were damaged during transit or are defective, please refer to our Return and Refund Policy.

4. Refund Process

  • Cancellation Before Delivery: If your cancellation is processed before delivery, we will issue a full refund to your original payment method.

  • Cancellation After Delivery: If the delivery has already occurred, please refer to our Return and Refund Policy. You may be eligible for a refund or exchange based on the condition of the product.

5. Exceptions

  • Delivery Delays or Errors: In case of any delivery delays or errors on our part, please contact us immediately. We will work to resolve the issue and, if applicable, offer a refund or compensation.

6. Contact Information for Cancellations

We appreciate your business and will make every effort to assist you promptly with any cancellations or changes to your order. Thank you for choosing Express Water!