Shipping policy

Shipping & Delivery Policy

Express Water — expresswater.ca

Express Water provides bottled water delivery to residential, commercial, and wholesale customers throughout the Greater Toronto Area and surrounding communities.

Delivery Coverage

Our service area includes Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Oakville, Pickering, Oshawa, Aurora, Newmarket, King City, and additional surrounding communities.

For locations outside our regular service area, contact sales@expresswater.ca for a custom delivery arrangement.

Service availability for a specific address may vary.

Regular Delivery Fees

Standard delivery charges are based on the number of bottles ordered:

Bottles	Delivery Fee
1–14	$10
15–30	$20
31 or more	$40

One-Time and Event Delivery Fees

One-time and event orders have a separate delivery fee schedule:

Bottles	Delivery Fee
1–10	$20
11–20	$35
21–32	$55
33 or more	$75

Custom commercial and wholesale arrangements may be quoted separately.

Delivery Scheduling

We offer scheduled delivery dates, recurring delivery schedules, and on-call ordering.

Same-day delivery may be available for orders placed before 12:00 p.m., subject to availability and operational conditions.

Orders placed after noon may still qualify for same-day delivery when confirmed directly by our team.

Next-day and future-date deliveries are also available.

For on-call deliveries, we recommend providing at least one day's notice.

Delivery Hours and Windows

Our regular delivery hours are approximately 9:00 a.m. to 7:00 p.m.

Commercial deliveries can be coordinated around a business's operating hours.

Customers may select a preferred delivery date, but exact arrival times are not guaranteed.

An estimated four-hour delivery window may be provided on the delivery day.

Traffic, weather, access conditions, and route requirements may affect arrival times.

Residential and Condominium Deliveries

We deliver to residential front doors and individual condominium or apartment unit doors when building access is available.

Drivers can use elevators and customer-provided building access instructions.

Bottle carrying up to one floor by stairs is included without an additional handling charge.

Customers requiring special assistance or access arrangements should provide instructions before delivery.

Commercial and Bulk Deliveries

Express Water delivers to offices, warehouses, loading docks, construction sites, production locations, and other commercial properties.

Larger orders may be delivered using suitable commercial vehicles, including liftgate-equipped trucks.

For planned large bulk orders, approximately two days' notice is recommended.

Emergency same-day orders of up to 100 bottles may be accommodated subject to availability.

Unattended Deliveries

Customers may request an unattended delivery when a secure and accessible location is available.

Empty Express Water bottles may be left at the agreed location for collection and exchange.

We recommend bringing delivered bottles indoors promptly and avoiding prolonged outdoor storage during extreme heat or freezing weather.

Building Access and Special Instructions

Please provide accurate unit numbers, buzzer codes, gate instructions, concierge information, parking directions, and any necessary on-site contact details.

Instructions may be submitted through the Customer Portal or by email.

If our driver is unable to access the delivery location, we will attempt to contact the customer and arrange another delivery date.

There is no additional delivery fee solely for rescheduling an unsuccessful delivery caused by access issues.

Order Changes

Customers may request changes to an upcoming delivery date, bottle quantity, or delivery instructions through their Customer Portal.

Same-day changes are subject to the order's dispatch status.

For urgent requests, please contact us directly.

Delivery Notifications

Express Water sends order-related emails, which may include order confirmation, upcoming delivery notifications, on-the-way updates, and delivery confirmation.