Terms of Service

Express Water — expresswater.ca

Last updated: October 24, 2026

Welcome to Express Water. These Terms of Service govern purchases, recurring water deliveries, bottle exchanges, dispenser rentals, and use of our website.

By placing an order or subscribing to our services, you agree to the applicable terms presented at checkout and in these policies, subject to your rights under applicable law.

Products and Availability

Express Water supplies bottled drinking water, reusable water bottles, water dispensers, accessories, and commercial water delivery services.

Product availability, delivery eligibility, and fulfillment timelines are subject to operational conditions.

We may contact customers when an order requires clarification or an adjustment.

Pricing and Payments

Prices are displayed in Canadian dollars unless otherwise stated.

Applicable taxes, delivery fees, refundable deposits, and other disclosed charges are calculated according to the products and services ordered.

Customers are responsible for providing accurate billing information and maintaining a valid payment method where automatic billing applies.

Recurring Water Subscriptions

Express Water offers weekly, biweekly, monthly, and on-call water delivery arrangements.

Recurring water delivery subscriptions do not require a minimum commitment and may be paused, modified, or cancelled without a subscription cancellation fee.

Customers can manage eligible changes through their Customer Portal.

Changes to an order already being dispatched or delivered may depend on its fulfillment status.

Recurring payments are processed on or before the scheduled delivery date.

If a payment is unsuccessful, we may retry the payment or contact the customer to resolve the issue.

Monthly Water & Dispenser Rental Plans

Selected monthly plans combine a specified number of five-gallon water bottles with the use of a hot-and-cold dispenser.

The dispenser is provided as a rental and remains Express Water property. Ownership does not automatically transfer after 12 months under these rental plans.

The applicable delivery fee and refundable deposits are charged separately from the advertised monthly package price, as disclosed before purchase.

Only the selected water type is supplied within a plan; mixed water types are not included in the standard monthly package.

Customers wishing to end a dispenser rental must arrange the return of the dispenser. Any applicable short-term rental pricing or minimum rental conditions must be disclosed and agreed upon when the rental is established.

Separate Rent-to-Own Program

Express Water also offers a separate 12-payment rent-to-own arrangement for eligible dispensers.

Under that program, ownership transfers after all 12 required payments have been made, and the applicable refundable cooler deposit is returned following completion.

Rent-to-own terms are separate from standard monthly dispenser rental plans and water-only subscriptions.

Reusable Bottles and Deposits

Reusable Express Water water bottles remain company property.

An initial refundable deposit of $10 per supplied bottle applies.

A one-for-one exchange of eligible empty Express Water bottles for full bottles does not require another deposit.

Customers may carry up to two additional outstanding bottles without an additional deposit. This allowance is cumulative rather than restarting at each delivery.

Additional outstanding bottles beyond the allowance require a refundable $10 deposit per bottle.

Only Express Water bottles are accepted for exchange. Lost or damaged bottles are not eligible for a deposit refund.

Dispenser Deposits and Returns

The standard refundable dispenser rental deposit is $35.

Rented dispensers must be returned when the rental ends.

Refund eligibility depends on the dispenser being returned in acceptable condition and the applicable rental agreement.

Delivery Responsibilities

Customers must provide accurate delivery addresses, contact information, and any instructions necessary to access their property.

Deliveries may be completed unattended when a suitable location is available.

If a delivery cannot be completed because access is unavailable, we will contact the customer and coordinate another date. No additional delivery fee is charged solely for rescheduling due to an access issue.

Exact delivery times are not guaranteed.

Product Use and Care

Customers are responsible for using water dispensers according to the applicable product instructions and taking reasonable care of rented equipment.

Customers should avoid exposing filled bottles to prolonged extreme heat, freezing temperatures, or unsuitable storage conditions.

Cancellations, Returns, and Refunds

Orders, deposits, subscriptions, rental returns, and refunds are governed by our Return & Refund Policy and any specific terms disclosed for the product or rental arrangement.

Customers may cancel one-time orders before delivery has been completed.

Unused water from completed one-time event orders is not refundable solely because it remains unused.

Website Use

Customers agree not to misuse the website, interfere with its security or operation, submit fraudulent orders, or use the services for unlawful purposes.

Website content, graphics, and branding belonging to Express Water may not be reproduced for commercial purposes without authorization, except as permitted by law.

Changes to Our Services and Terms

We may update product offerings, delivery arrangements, prices, and these terms as permitted by law.

Changes affecting existing recurring arrangements will be handled subject to applicable contractual obligations and legal requirements.

Applicable Law

These Terms of Service are governed by the applicable laws of Ontario and Canada, subject to any mandatory consumer protections that apply.

Nothing in these terms excludes or limits rights that cannot legally be waived.

Contact

Express Water

Website: expresswater.ca

Email: sales@expresswater.ca

Phone: 437-341-2000