Terms of service

Terms of Service – ExpressWater.ca

Effective Date: [Insert Date]

Welcome to ExpressWater.ca. By accessing or using our services, you agree to comply with and be bound by the following terms. Please read them carefully.

1. Services

ExpressWater.ca provides water delivery services, including bottled water, water refill services, and related products, to residential and commercial customers within the Greater Toronto Area (GTA) and surrounding regions.

We reserve the right to modify, suspend, or discontinue any of our services at any time without prior notice.

2. Orders and Payments

All orders must be placed through our website [expresswater.ca] or via authorized channels.
Prices are listed in Canadian Dollars (CAD) and include applicable taxes unless otherwise specified.
Payment must be made at the time of purchase through our accepted payment methods.
By placing an order, you confirm that the payment information provided is accurate and authorized.

3. Delivery

Deliveries are made within the delivery area specified on our website.
We will make reasonable efforts to deliver on the requested date but cannot guarantee exact delivery times.
Customers are responsible for providing correct delivery information.
In case no one is available to receive the delivery, bottles may be left at a safe location at the delivery address.
ExpressWater.ca is not responsible for loss or damage once items are delivered to the specified location.

4. Subscriptions

Subscription plans (weekly, bi-weekly, monthly) are available and billed according to the plan selected.
Customers may pause or cancel subscriptions at any time through their account or by contacting customer support.
Subscription changes may take up to 48 hours to process.

5. Returns, Refunds, and Exchanges

Due to the nature of our products, we generally do not accept returns.
Refunds may be considered in cases of damaged or defective products reported within 24 hours of delivery.
Replacement products will be provided at our discretion.

6. Customer Responsibilities

Customers must handle bottles carefully and return reusable bottles as instructed.
Lost or damaged bottles may incur a replacement fee.
Customers must comply with all applicable laws regarding water consumption and storage.

7. Limitation of Liability

ExpressWater.ca will not be liable for indirect, incidental, or consequential damages arising from the use of our services.
Our total liability for any claim related to our services is limited to the amount paid for the affected order.

8. Privacy

Our collection and use of personal information is described in our Privacy Policy.
By using our services, you consent to the collection, use, and storage of your information as described in the Privacy Policy.

9. Changes to Terms

We may update these Terms of Service from time to time.
Updated terms will be posted on our website, and continued use of our services constitutes acceptance of the new terms.

10. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada.
Any disputes arising from these terms will be resolved in the courts located in Ontario.